Support28 answers · 6 topics

How can we help?

01Getting started

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Getting started

  • How do I set up my first trackers?

    On first launch Longnote shows a grid of common trackers in four groups: Body & mind, Symptoms, Lifestyle and Cycle. Overall mood and Energy are already ticked; tick as many others as you like, each with sensible measures already attached, and tap Start tracking to set up a first week; an optional last page lets you log your first mood with a tap on a face. You can also skip the grid and browse the 98 presets under Most used, Suggested and All, or create a tracker of your own with the measures you choose.

    Nothing is permanent. Rename a tracker, change its colour or icon, archive it, or remove a measure you never use. Start small: two or three trackers you will actually log beat ten you will not.

  • How do I log an entry?

    Tap the + on a tracker’s card on Home, or the large + at the bottom right of any tab. The logging sheet opens prefilled from your last entry for that tracker, so “the same as yesterday” is one tap and “a bit worse” is two.

    Set the intensity on the 0–10 bar (the anchors mild, moderate and severe sit underneath), change the body area if it moved, add a photo if a dated picture will help, and save. Notes are optional and never required. Quick Log walks you through your trackers in Home order when you want to log several at once; you choose which trackers it includes in Settings.

  • How does the body atlas work?

    Open the atlas from the figure on Home, or from the Area row on a logging sheet. Tap an area to mark it, or paint a region with your finger; the brush follows your finger. You can mark several spots in one area and move or remove each one. There are 73 named areas, front and back, and you can choose the body model under Settings → Appearance.

    Each spot is painted in the colour of the tracker it belongs to. How strong the colour is says how bad the entry was: faint for mild, near-solid for severe. Opening the atlas on its own shows every tracker’s most recent reading on the body, with the date, so “where, and since when?” is already answered.

  • What is the Journal tab?

    The Journal shows one day at a time. At the top sit the key indicators you choose, such as last night’s sleep, cups of coffee or a symptom’s intensity, each measured against a reference you choose: the top of its scale, its schedule, your usual day or a number you type. With Pro, a weather tile shows the day’s air pressure and how it moved since yesterday. Below runs a timeline of the day’s entries, with their measures, notes and photos. Swipe to move between days, or open the month grid to jump.

    Today’s page also lists what you have not logged yet, so a quiet day can be finished in a few taps. Entries can be edited from the Journal, and photos open in a viewer with a filmstrip of that tracker’s photos over time.

  • Can Longnote remind me to log?

    Yes. Settings → Reminders holds the daily check-in, reminders for treatment doses and, with weather set up, a pressure-drop alert. A reminder for one tracker (Remind me to log) is set in that tracker’s own settings, at the time you are usually able to log. A switch decides whether notifications show tracker names or only that something is due, so nothing private shows on a locked iPhone. They are local notifications scheduled on your iPhone; there is no push server and nothing about them leaves the device. Tapping a reminder opens the right logging sheet directly.

02Backup and export

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Backup and export

  • How do backups work?

    Backups are encrypted with a passcode only this iPhone holds, then saved to a Longnote folder in your own iCloud Drive while Back up to iCloud Drive is on, or wherever you choose in Files. Each one holds what you have logged (trackers, entries, notes, body-atlas locations, photos and settings) except entries that came from Apple Health, which are never included in backups. Automatic backups run on a schedule you can see and change under Settings → Privacy & data → Backup; Back up now makes one by hand at any time, and Export a copy… saves one wherever you choose in Files.

    The passcode is generated by the app (see the next question). The file is yours: keep it in iCloud Drive, copy it to a Mac, store it wherever you keep important things. We never receive it, because there is no Longnote server. Backups and restore are free and always will be. By default the last 10 backups from this device are kept; change that under Keep backups (5, 10, 30 or all). Another device’s backups are never touched.

  • Where is my backup passcode, and why does it matter?

    When backups are first set up, Longnote generates a 24-character passcode and stores it in your iPhone’s keychain, on this device only. Every backup is encrypted with it. You can reveal it under Settings → Privacy & data → Backup with Face ID or your device passcode.

    Write it down somewhere safe. On a new iPhone you will need it to open your backup, and because there is no Longnote server, nobody, including us, can recover it for you. A password manager or a note in a safe place is enough. Nothing about your data is written unencrypted beside a backup: the file name carries only the date, a device tag and the device’s name.

  • How do I move Longnote to a new iPhone?
    1. Make sure the old phone has made a recent backup (Settings → Privacy & data → Backup shows the last one).
    2. On the new iPhone, sign into the same iCloud account and install Longnote.
    3. Open Settings → Privacy & data → Backup, tap the latest backup in the list, and enter your backup passcode when asked. A backup you saved in Files opens from Restore from file….
    4. Wait for the restore to finish. Trackers, entries, notes, locations, photos and settings all come back. Entries that came from Apple Health are not in backups; connect Health on the new phone and they are read again.

    Keep the old phone until you have checked the new one. If you cannot find your passcode, reveal it on the old phone first (Settings → Privacy & data → Backup, with Face ID).

  • Can I get my data out?

    Always. Under Settings → Privacy & data → Export all data (CSV), Longnote writes your complete history as a CSV file: every tracker, every entry, every measure and note, with dates. There is no truncation and no paywall; export is free and stays free. Share the file with the system share sheet, save it to Files, or open it in a spreadsheet.

    Photos are kept in your encrypted backups rather than in the CSV, and any photo can be shared from the viewer. If you are leaving for another app, the CSV is the file to take.

  • Can I bring my history from another app?

    From Bearable, yes. Export your data from Bearable as a CSV, then open Settings → Privacy & data → Import from another app in Longnote and choose the file. Longnote brings in mood, energy, sleep and symptoms, and shows you what it found so you can review everything before it is added. The file is read on your iPhone; nothing is uploaded. The import is free.

  • How do I make a report for my doctor?

    Open Settings → Summary and tap New summary. The free summary covers the last 30 days in a few pages: how many of the days you logged, each symptom day by day with how often it was there, its average and its worst day, the treatments under it, and each body area involved, as a PDF you can share before the appointment or show on the phone. Before it is made, a switch for each part lets you leave out your name, body areas, observations, notes or photos. The summary is free.

    With Pro you choose the period (a week, three or six months, or custom dates), pick which trackers to include, and leave off the small “Made with Longnote” line the free summary carries.

Privacy

  • Where is my data?

    On your iPhone, in Longnote’s private storage. There is no Longnote server and no account, so your entries never leave the phone unless you export or back them up, and both of those go to places you control: an encrypted backup file in your own iCloud Drive or in Files, a CSV you share yourself. If you turn on Save symptoms to Health, the symptoms you log are also written to Apple Health on the same iPhone. We never receive your entries and could not read them if we wanted to. The app does send usage statistics (which screens and features are used, never what you record) to TelemetryDeck; the privacy policy names every connection the app can make.

  • Which features talk to Apple, and how do I turn them off?
    Feature What is sent Where the switch is
    Backups An encrypted backup file, to your own iCloud Drive; it never includes Apple Health entries Settings → Privacy & data → Backup → Back up to iCloud Drive
    Weather Rounded coordinates of a region you typed in — or, if you choose, read once from your location — and dates, to Apple Weather Settings → Weather; clear the region to stop
    Workout maps & app icons The map area of a Health workout’s route, to Apple Maps, for a small map; the identifier of the app that recorded it, to the App Store, for its icon Settings → Privacy & data → Workout maps & app icons; on by default
    Save symptoms to Health Symptoms you log, written into Apple Health on your iPhone Settings → Apple Health; off by default
    Purchases Handled entirely by Apple; we never see payment details Only if you buy Pro

    None of these sends anything to us. Apart from the encrypted backup, which Apple cannot read without the passcode on your iPhone, and the symptoms you choose to save to Health, none of them carries your entries, your notes or anything read from Apple Health. Everything else in the app works with the network off.

    Separately from Apple, the app sends usage statistics to TelemetryDeck (servers in Germany): which screens and features are used, the app version and device type, under an installation identifier with no name attached. Never your entries, tracker names, notes, photos, body locations or anything from Apple Health. The privacy policy has the full list.

  • How do I delete everything?

    Settings → Privacy & data → Delete all data removes every profile on this iPhone, with every tracker, entry, note and photo, after a confirmation. To clear only the profile you are in, use Delete profile data just below it. Your backups are separate files in the Longnote folder of your iCloud Drive, or wherever you saved them in Files; delete those in the Files app if you want them gone as well. If you turned on Save symptoms to Health, the symptoms Longnote saved stay in the Health app until you remove them there (or choose Remove them from Health when you turn the switch off). Deleting the app itself also removes its storage. Because there is no server, there is nothing else anywhere to delete.

  • Can several people keep records on one iPhone?

    Yes. Profiles keep each person’s record in its own separate storage, for example yours and a child’s. Only the profile you are in is loaded, switching is a tap on the avatar, and deleting a profile deletes that profile’s data with it. Backups cover every profile on the device.

    The first profile is free. Adding further profiles is part of Pro; profiles you already added stay fully usable if Pro lapses, because a health record never locks you out.

  • Is Longnote medical advice?

    Longnote is a self-tracking tool, not a medical device. It doesn’t diagnose or recommend treatment — patterns are associations in your own log. Talk to a clinician about anything that worries you.

    Patterns describe your own entries: associations, not causes. They can be incomplete, coincidental or wrong, which is why the app says how sure it is, with a strength word and the number of days behind it. The summary is a record to bring to an appointment, not a verdict. Do not delay or change care because of something the app showed you. The terms of use say the same.

04Apple Health

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Apple Health

  • What does Longnote read from Apple Health?

    Only what you approve, category by category, when you connect Health under Settings → Apple Health. The categories Longnote can ask for: sleep, steps and exercise minutes, workouts, heart-rate variability and resting heart rate, mindful minutes, cycle data (flow and period days), and the symptom types that Health offers, each of which has a matching Longnote preset.

    What is read is processed on your iPhone and shown beside your own entries, in the Journal’s key indicators and on charts. Nothing read from Health is sent to us, because there is no Longnote server, and entries that came from Health are never included in backups. One detail does leave the phone: if a workout has a recorded route, the app asks Apple Maps for tiles of the area it covers, which you can switch off under Settings → Privacy & data → Workout maps & app icons.

  • Does Longnote write anything to Apple Health?

    Not by default. The Health connection is read-only until you turn on Save symptoms to Health under Settings → Apple Health. With that on, each symptom you log, on a tracker Health has a symptom type for, is written into Apple Health as a symptom record: which symptom, when, and how severe if you rated it. Records are labelled as coming from Longnote and kept in step as you edit or delete entries. Notes, photos and body-atlas locations are not written.

    You can see, filter and delete them in the Health app at any time. Turning the switch off asks whether the symptoms Longnote saved should stay in Health or be removed; your entries in Longnote are not touched either way.

  • How do I change or revoke Health access?

    In iOS, open Settings → Privacy & Security → Health → Longnote (or the Health app → your profile → Apps and Services → Longnote). Every category has its own switch, separately for reading and for writing. Changes apply immediately.

    Values already read stay in the matching Longnote trackers on your device until you archive or delete those trackers, or use Delete all data. Nothing was ever sent off the phone, so there is nothing elsewhere to revoke.

  • Why don't my Health values appear on the charts?

    Connecting Apple Health, reading the categories you approve, and seeing the values in the Journal’s key indicators and in the trackers that match them are all free. A symptom’s own chart shows that symptom only; Health values are not drawn over it. Comparing Apple Health with your trackers, for example sleep hours against headache intensity in Patterns, is one of the Pro features. The data is on your phone either way; what Pro adds is the comparison.

05Accessibility

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Accessibility

  • Does Longnote work with VoiceOver?

    Yes, throughout. Every interactive element has a label, selected states are announced rather than shown only by colour, and charts carry a spoken summary of what they show. The 3-D body atlas is mirrored by accessible callout chips and a searchable list of areas, so marking “left knee” never requires finding it on the model. If you hit something that does not read well, email us: that is a bug, and it is fixed like one.

  • Does it support large text sizes?

    Yes. Longnote follows Dynamic Type up to the largest accessibility sizes (AX5). Your content keeps scaling: entries, notes, the logging sheet, the 0–10 bar. Grids collapse to one column at accessibility sizes and chip rows scroll sideways instead of squeezing. Dense chrome, such as the calendar strip and chart internals, stops growing at the point where it would break, so the layout stays usable. Bold Text and Increase Contrast are respected too.

  • What happens with Reduce Motion on?

    With Reduce Motion on, every transition in Longnote cross-fades instead of sliding or zooming, and the few looping movements (such as a key indicator’s nudge) stop entirely. Nothing in the app is carried by motion alone, so turning it off loses no information. This website behaves the same way.

  • Can I change the typeface?

    Yes. Under Settings → Appearance → Font you can switch from the system typeface to Atkinson Hyperlegible, designed by the Braille Institute to keep easily confused letters and numbers (such as I, l and 1) distinct. The choice applies across the app, including titles and tab bars, and either typeface follows your iOS text size everywhere, up to the largest accessibility sizes.

06Pricing and Pro

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Pricing and Pro

  • What is free?

    Everything the record needs. Unlimited trackers and entries, your full history, the Journal and reminders, the body atlas with all 73 areas, photos, charts over the last 90 days, Patterns with its Highlights, the trend, stats and body-map cards for every symptom, the 30-day summary as a PDF, CSV export of everything, encrypted backups to your iCloud Drive or Files with restore built in, and the Apple Health connection. Two accent colours and two backgrounds. Pro adds the computed depth on top of this record, never the record itself. This is free now and stays free; features do not move from free to paid after launch, and if you ever stop paying for Pro, nothing you logged is lost.

  • What does Longnote Pro add, and what does it cost?

    The record itself is free. Pro adds computed depth: the one-year chart range; trend comparisons, correlations, heatmaps and rankings; trigger analysis, flare analytics and medication evidence; the weather, month, time-of-day and weekday cards on a symptom’s overview; Apple Weather for your home region, with the next days’ forecast and an alert the evening before air pressure drops; summaries for a week, a month, three or six months or custom dates, for the trackers you choose; custom measures and measure editing; photo comparison and alignment; comparing Apple Health with your trackers; more accent colours, backgrounds and icons; and adding family profiles beyond the first.

    It costs $6.99 a month, $34.99 a year with a seven-day free trial, or $99.99 once, for good. The App Store shows your local price. One Pro purchase covers every profile on the device.

  • What happens if I stop paying for Pro?

    Pro features close, and that is all. Your entries, your full history, CSV export, backups and restore, the body atlas, the 30-day summary: all still there. Data you logged in custom measures stays visible, and profiles you already added stay fully usable. Downgrading never deletes or hides anything you recorded. This is one of three commitments made before launch; the others are that your data is never behind the paywall and that features never move from free to paid.

  • How do the trial and the lifetime purchase work?

    The yearly plan starts with a seven-day free trial. Cancel before the seven days end and nothing is charged; otherwise it renews yearly until you cancel in your Apple Account’s subscription settings. The monthly plan renews monthly the same way. Lifetime is a single purchase that does not expire.

    One detail worth knowing: buying Lifetime does not cancel an active monthly or yearly subscription. If you switch, cancel the subscription separately in Apple’s subscription settings so it does not renew. Purchases are handled by Apple; Longnote never sees your payment details, and Restore Purchase brings Pro back on a new phone.

07Contact

A person, not a ticket bot

Still stuck? Write to the person who makes Longnote.

Longnote is made by one person, and support goes straight to them. You will usually hear back within a few days, with a real reply.

What helps

  • 1The app version (Settings → About & help) and your iOS version.
  • 2What you expected, and what happened instead. Screenshots help.
  • 3If it concerns a backup or an export: the file name, never the file.

What to leave out

Email travels like a postcard. Don’t include health details you wouldn’t write on one. Describing the screen or the steps is always enough to help you.